Shipping Protection

Shipping Protection

Shop with confidence knowing your order is fully protected from the moment it leaves our hands to the moment it arrives at your door.

What's Covered

• Lost packages — If your order goes missing in transit, we'll make it right.
• Damaged items — If your order arrives damaged, we'll replace or refund it.
• Stolen packages — If your package is marked delivered but never arrived, we've got you covered.

How to File a Claim

• Email us within 30 days of your expected delivery date.
• Include your order number and a brief description of the issue.
• For damaged items, attach clear photos as supporting evidence.

Once your claim is reviewed and approved, we will issue a replacement or full refund. We reserve the right to refuse claims where insufficient evidence is provided.

Shipping Protection must be added at the time of purchase and cannot be applied retroactively to existing orders.